Training Portal
Communication
All team members can use effective communication to share information and ideas. Leaders who send clear and consistent messages will have well informed teams, but a good leader will adjust their communication to suit the audience, using appropriate language, tone and pace to influence and inspire others and to ensure that everyone understands the message.
Effective Communication - Introduction
Despite what you say, others don’t believe you’re interested
Ensure your non-verbal signals match your words by avoiding distractions and staying focused on the conversation.
Do you drift off message?
Prepare and refine your message to ensure it flows naturally and sticks to the main point.
Do you have trouble getting started?
Create a plan, outline your main message, and tailor it to inform, persuade, or motivate your target audience.
Do you lose people partway through?
Pause to assess why you're losing your audience and adjust your pace, answer questions, or give breaks as needed.
Do you need to deliver your message to different audiences?
Adjust your message to fit different audiences by considering their specific needs and communication preferences.
Do you struggle to have difficult conversations?
Acknowledge your emotions, plan your message, and anticipate reactions to handle difficult conversations effectively.
Do you struggle to keep people's attention?
Keep messages succinct and use visuals to highlight key points, grabbing attention quickly and maintaining engagement.
Do you use email when it isn’t appropriate?
Consider whether email is the best communication method, and use conversational language to avoid misunderstandings.
Like to figure things out for yourself?
Be open to others' ideas and collaborate to find better solutions instead of working in isolation.
Like your jargon?
Adapt your language to suit your audience and avoid jargon to ensure your message is clear and understood.
Naturally loud or extrovert
Balance talking with listening and give others the chance to speak to avoid dominating discussions.
Naturally quiet or introvert
Introverts should ask questions and join the conversation to show interest and contribute their thoughts.
People don’t understand your message
Adapt your communication style to your audience, considering their preferences for detail, visuals, and retention.
Communication - Summary
